Shipping

Standard Shipping - £3.95

All you have to do is have £150 or more in your cart, then you'll automatically get free shipping when you proceed to the check-out.

Select store collection at check out and you can pick up your order free from our shop in Penrith.

If you select this and then change your mind, just let us know and we can arrange payment for shipping.

Generally your order will be with you in 5-7 working days.

July to September are our peak months, so deliveries may take up to 14 working days to arrive.

Some special items have a 1-2 month production time. When applicable, it will be stated in the product description.

No, we only deliver to mainland UK.

Royal Mail

APC Overnight

FEDEX

Returns

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Items that have been personalised cannot be returned unless faulty.

If your item is damaged or faulty, and it is the only item on your order, we will refund your postage costs.

If you have kept any items on your order, we will not be able to refund your postage.

Orders

It depends on the the product, but most items can be. All options are outlined on the product page, so look out for customisation options there.

Our promotions cannot be used in conjunction with any other offer.

Accounts

To create an account simply click here and fill in your name, e-mail and create a password.

If you've forgotten your password, you will need to reset it. Simply follow the Forgotten Password instructions, or click here to change it. For security reasons, we cannot send you your password via email.

Payments

We accept Visa, Visa Debit, Visa Electron, MasterCard, Apple Pay, Android Pay & American Express.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered here.  For full details of why the payment was declined, please contact your card issuer.

Please check that the code/link you are using is still valid and not out of date.

For further assistance, please email [email protected] or ring us on [email protected] 866961

Webshops

Just contact us and we'll set the page up for you for free.

Yes, you can!

Just let us know it's something you want and we can set it up for free for you.

Yes, that's no problem!

You can choose exactly who has access to the page and we'll hide it from everyone else.

Usually no longer than a week, but it depends on how busy we are and the amount of items needed on the page.

Nothing at all, this is a free service we provide.

Yes you can.

Contact us and we'll send you an embedding code to add to your website.

Other

Phone: 01768 866961

Email: [email protected]

Address: Sam Scotts, 14 Little Dockray, Penrith, Cumbria, CA11 7HL

Monday - Saturday 09:00 - 17:00

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Give Us A Call

01768 866961

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