To avoid unnecessary charges and delays and to ensure you receive the highest quality customisation please review our artwork guidelines below.
If you not have the artwork in a suitable format we can redraw your file to a suitable type for a fee of £15. You will be notified and asked for confirmation before we start the process.
Embroidery: High resolution JPG, BMP, TIF, EPS, AI
All files types are accepted as long as the resolution is high quality. For all first time customers there is a £15 fee for logos or graphics to be converted into a embroidery format (digitising), this is a one off fee and your embroidered artwork will be held on file for future orders.
Digital Print: Vector AI files and EPS files
Vector Illustrator and EPS files are the preferred files types. It's easy to differentiate between vectors and other formats. If you zoom into a vector, you will see no jagged edges or distortion. If you zoom into a bitmap, the image and edges will become blocky.
Don't create a bitmap file and then save it as a AI or EPS file - it's still a bitmap and would be unusable unless we re-draw it for a fee.