Help Centre

FAQs

Orders

How long will it take to receive my order?

What do I do if there is a problem with my order?

I have received my order but one of the items is missing, what do I do?

I have received an incorrect item in my order, what do I do?

Returns & Refunds

Can I return my order?

I returned my order, how long will a refund take?

Do I have to pay postage to return an item?

Can I return web orders in store?

Why can't I return an item that has custom embroidery or printing on?

Store Collection & Shipping

What is store collection?

What is local delivery?

How do I get free shipping?

Who do you use for shipped items?

How long will it take for my order to arrive when shipped?

Will my postage be refunded if my item is damaged or faulty?

Accounts

How do I create an account?

Why do I need to register to shop?

By registering, will you pass my details on to any other companies?

What do I do if I have forgotten my password or my password does not work?

Payments

What payment methods do you accept?

Why has my card been declined?

Discounts and Gift Cards

Can I use more than one discount offer on my order?

Why doesn't my promotional code work?

General Information

Contact Information

Shop Opening Hours

How do I find a product on this site?

Embroidery & Printing

What is named embroidery?

Can you embroider items not bought at Sam Scotts?

Uniform, Workwear & Corporatewear

I want items embroidered/printed with my logo, can you do this?

I want you to stock our school uniform in your shop and on your website, can you do this?

I have a club and want my members to be able to order kit online, can you do this?

Can you provide uniform with no logos or embroidery?

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